Refund policy
Return and Refund Policy
We offer a strict 7-day return policy to ensure a secure and fair shopping experience. Please read our conditions carefully before submitting a claim.
Eligibility Requirements
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7-Day Window: You have 7 days after receiving your item to request a return. Claims submitted after this period will not be accepted.
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Mandatory Unboxing Video: An uncut unboxing video is strictly required to process any return, damage, or missing item claim. The video must clearly show the original sealed package being opened. If an unboxing video is not provided, your claim will not be processed.
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Original Packaging: Your item must be in the exact same condition that you received it. It must be unworn, unused, with all tags attached, and must be in its original packaging.
How to Start a Claim
To initiate a return or claim, please contact our support team at [Insert your contact email/phone number here], providing your order number and the required unboxing video.
If your claim is accepted, we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved. If approved, the refund will be processed automatically to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.